Lotus Nails & Spa

We won’t go back. I went in with my teen daughter (who has never done acrylics) for her to get acrylics for a school dance and me to get a pedicure. My daughter got taken care of quickly, and my pedicure had finally just started when she came over to show me her nails that we both liked. I asked her to go ahead and pay for hers since I would be a while longer, and she texted me that she was charged $70 instead of the $50 we planned. The price posted for a full set was $40 plus we knew there would be an extra maybe $10 for French tips. I told her I would ask about the high charge when I checked out. My pedicure was really only more of a soak in the foot bath and then a polish; very little other time was spent on my feet. When I went to pay my $34 for the most basic pedicure and asked to get more information about my daughter’s charge, the ladies started yelling across the store. I did not want to cause a scene, so I walked over to the lady who did my daughter’s nails and asked why it was so much. I was informed the tech did gel on my daughter’s tips. She admitted that my daughter did not ask for gel nor did she tell my daughter she was doing gel. If I had been nearer to her I would have seen what was going on and could have spoken up, but my daughter did not know the difference. Even still, the charge should have only been $60 ($50 is posted for a full set with gel), not $70. The tech yelled to me that I should have told them up front that I only wanted to pay $50. I told her that the client should be asked what type of polish they want. I also asked her if my daughter could get a discount since she was a student because the nail tech working on the pedicure beside me told her client about the discount. My daughter’s technician said I would have to take any discount up with the owner. I had to ask who that was. The owner was pointed out to me who was close enough to hear everything that had gone on. I explained to the owner that my daughter did not ask for gel nails and would love to use her student discount. The owner acted like she didn’t hear me. It was becoming an embarrassing scene, so I went to the counter, paid for my pedicure and left. Never to return. Very disappointed in the customer service we received. We were not trying to get a “deal” or get something for nothing and were willing to pay for our services, but when my daughter was duped and we questioned it, we were ignored, yelled at, and embarrassed.

Nail tech was sneezing and sniffling the whole time he was working on my nails .. He got up to blow his nose multiple times without even washing his hands and then proceeds to stuff the used paper towel into his pocket …. He also didn’t care to put on a mask, even though he clearly was sick . Nails turned out OK . Left the edges very sharp even when I asked for rounded edges and color around my cuticles. The color is also patchy. $55 SNS with tips

this place has had me walking out crying twice. i asked for black acrylics and they were somewhat long almond shaped. when she started to cut them she didn’t ask me if it was okay at the length. after i had shown her a picture of what i wanted. she painted them and left black polish all over my fingers. i then went to ask for the manager after i had paid so that i could show him what she did and what i asked for. once i walked back in, the lady that did my nails asked what i didn’t like about them and scratched off some of the paint off my fingers and told me there was nothing to do about the length. i paid 55 dollars for nails that aren’t worth that at all. and it took her about 25 mins to do all of it. do not recommend ever.